WhiteHat Security Launches New Customer Support Portal
SANTA CLARA, Calif., Oct. 24, 2013 /PRNewswire/ — WhiteHat Security, the Web security company, today announced the launch of the company’s new Customer Success Center (CSC). The CSC is WhiteHat Security’s new destination for customers to enter and monitor service inquiries and support cases, as well as access a growing range of resources, including product documentation, technical bulletins, discussion threads, and other resources designed to enable a successful experience with WhiteHat solutions. The CSC can be found at https://support.whitehatsec.com.
“The enhancement of our service delivery capabilities across our solutions, customer success and threat research teams, is an ongoing effort here at WhiteHat Security, and the new Customer Success Center is just the latest step in that process,” said Mark Pecoraro, vice president of customer success at WhiteHat Security. “The CSC provides our customers with a single online destination where they can access their support cases, interact with the WhiteHat user community and educate themselves on the latest developments in Web security.”
From the CSC, customers can log in and track all of their Sentinel support requests and a continuously updated knowledge base complete with onboarding manuals and other pertinent Web security information.
About WhiteHat Security
Founded in 2001 and headquartered in Santa Clara, California, WhiteHat Security provides end-to-end solutions for Web security. The company’s cloud website vulnerability management platform and leading security engineers turn verified security intelligence into actionable insights for customers. Through a combination of core products and strategic partnerships, WhiteHat Security provides complete Web security at a scale and accuracy unmatched in the industry. WhiteHat Sentinel, the company’s flagship product line, currently manages thousands of websites – including sites in highly regulated industries, such as top e-commerce, financial services and healthcare companies. For more information, visit www.whitehatsec.com.